Support
Questions, licence trouble or something not working right? Email us and we'll help you get back to editing.
switchrappadmin@gmail.comI haven't received my licence key
Your key is emailed to the address you used at checkout. Check your spam or promotions folder first. If it still isn't there, email us with your order number and we'll resend it.
Moving Switchr to a new Mac
Each licence key activates one Mac at a time. To move to a new computer, deactivate Switchr on the old Mac, then activate it on the new one. If you no longer have access to the old Mac, email us and we'll reset your activation.
Reporting a problem
It helps us fix things fastest if you include:
- Your macOS version and Final Cut Pro version
- How many cameras and mic tracks you used, and their file formats
- What you expected to happen, and what happened instead
- A screenshot of any error message
Billing and cancelling
Payments are handled by Lemon Squeezy. You can manage or cancel your subscription from the link in your receipt email. For refunds, see our refund policy.